A&K Immigration Services Inc. (“A&K,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, and disclose information when you use our website https://ak-immigration.ca (“Website”) or our services. By accessing or using our Website, you agree to the terms of this Privacy Policy.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us through our Website, social media channels, or directly during consultations. This information may include but is not limited to:
- Contact Details: Full name, email address, phone number, and mailing address.
- Demographic Information: Date of birth, nationality, and marital status.
- Immigration-Related Information: Citizenship, residency status, immigration history, educational background, employment details, and family composition.
- Financial Information: If required for specific immigration processes, we may collect financial details, such as proof of funds.
Automatically Collected Information
When you visit our Website, we may automatically collect certain information about your device and browsing activity, including:
- IP Address: Used to identify and prevent fraud, ensure security, and improve website services.
- Device Information: Such as device type, operating system, and browser type.
- Browsing Information: Such as pages visited, time spent on the Website, and links clicked.
Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance your user experience, personalize content, and monitor website performance. For more information on cookies, please refer to our Cookie Policy.
2. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To provide immigration consulting services, assess eligibility for immigration programs, and process applications.
- Communication: To respond to inquiries, provide consultation updates, and send notifications related to our services.
- Marketing and Promotions: To inform you about new services, offers, or events. You may opt out of marketing communications at any time.
- Improvement of Website: To analyze usage trends, improve website functionality, and customize the user experience.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes, and respond to lawful requests from public authorities.
3. Sharing and Disclosure of Information
A&K Immigration Services Inc. does not sell or rent personal information to third parties. However, we may share your information in the following circumstances:
- With Trusted Service Providers: We may share personal information with trusted third-party providers who assist us in delivering our services, such as payment processors, IT support, or cloud storage providers. These providers are bound by confidentiality agreements and are only permitted to use your information for specified purposes.
- Legal Obligations: We may disclose personal information to regulatory authorities, law enforcement agencies, or other third parties if required by law or to protect our legal rights.
- With Your Consent: If additional disclosure is required for a specific purpose not outlined here, we will seek your explicit consent before sharing your information.
4. Data Security
We are committed to ensuring that your personal information is secure. A&K Immigration Services Inc. implements industry-standard security measures, including:
- Encryption: Sensitive data is encrypted during transmission and storage.
- Access Controls: Access to personal information is restricted to authorized employees and third-party service providers who require it to perform their job functions.
- Regular Audits and Security Monitoring: We regularly monitor our systems for potential vulnerabilities and conduct security audits to enhance protection.
While we strive to protect your data, please note that no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we take all reasonable measures to minimize risk.
5. Client Rights
Under applicable privacy laws, you have the following rights concerning your personal data:
- Access: You have the right to request copies of your personal data held by A&K Immigration Services Inc.
- Correction: If you believe any information we hold about you is incorrect, you may request correction of your personal data.
- Deletion: You may request that we delete your personal data in certain circumstances, such as when it is no longer necessary for the purposes it was collected.
- Restriction of Processing: You may request limitations on how we use your personal data.
- Data Portability: You have the right to request a copy of your data in a commonly used electronic format for transfer to another service provider.
To exercise these rights, please contact our Privacy Officer at [email protected].
6. Cookie Policy
Cookies are small files that are stored on your device to help us improve your experience on our Website. A&K Immigration Services Inc. uses the following types of cookies:
- Essential Cookies: Necessary for the basic functionality of the Website.
- Analytical Cookies: Used to track usage statistics and improve Website performance.
- Targeting Cookies: Allow us to provide relevant content and advertisements based on your browsing activity.
- Third-Party Cookies: Some third-party providers, such as analytics or advertising platforms, may use cookies on our Website.
You can control the use of cookies by adjusting your browser settings. However, disabling cookies may impact your experience on our Website.
7. Children’s Privacy
A&K Immigration Services Inc. does not knowingly collect or process personal information from children under the age of 13. If we become aware that we have inadvertently collected such data, we will delete it promptly. If you believe that a child has provided us with personal information without parental consent, please contact us at [email protected].
8. Retention of Information
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. When personal data is no longer needed, it will be securely deleted or anonymized. Specific retention periods may depend on the type of information and regulatory requirements.
9. Updates to This Privacy Policy
A&K Immigration Services Inc. may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify users of significant changes by posting an updated version on our Website with the “Effective Date.” We encourage you to review this Privacy Policy regularly.
10. Contact Information
If you have questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact our Privacy Officer:
- Email: [email protected]
- Phone: (647) 410-4247
- Address: [A&K Immigration Services Inc., 49 St Clair Ave West, Toronto, Ontario, Canada, M4V 1K6]
Effective Date
This Privacy Policy is effective as of November 10th, 2024.
